Service guarantee

中文 (in Chinese)

Headliner's Verified Ticket Guarantee

Headliner backs every qualified order so you can buy with 100% confidence. All tickets sold on Headliner are from verified sources that have all been heavily vetted. If you have an issue with your order, please contact us, and we'll resolve it as soon as possible.

As part of the Headliner Guarantee

  • Your tickets will be delivered in time for the event
  • Your tickets will provide valid entry to the event
  • The tickets you receive will be the same as those you ordered
  • If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a 100% refund. Please contact Headliner immediately.
  • If the event is cancelled and not rescheduled, you will be refunded the full purchase price

Service Agreement

Ticket Concierge

Headliner is a ticket concierge service that allows users to buy tickets for events. No tickets sold on the platform are actually owned by Headliner. Instead Headliner, takes users’ orders and identifies tickets being sold using manpower, broker relationships, and technology. Since Headliner does not own the tickets, and the prices are set by sellers that Headliner identifies, at times, prices may be higher or lower than face value. Still, Headliner is committed to finding the lowest priced tickets at all times.


Headliner takes a 7% fee, which allows us to continue to link you to the cheapest tickets on the market. There is also a credit card processing fee of right around 3%. All in the total fee charged is right around 10%, which is significantly below the industry standard of 17-35%.

Buying Tickets

You are responsible for reading the complete listing before making a commitment to buy tickets. When placing an order, you are entering into a binding contract to purchase the selected tickets. Payment is remitted to Headliner as we have already paid the seller for your purchase. ALL SALES ARE FINAL except for cancelled events. You will not receive a refund for completed purchases. You cannot change or cancel any orders after the sale is complete.

Event Cancellation

If an event is canceled, we will remove the relevant listings and bids, and email you about the cancellation. For already completed orders, the buyer will receive a full refund if at all possible and the seller will either not be paid out or will be charged the amount he/she received for the original sale.

Event Postponement

If an event is postponed and rescheduled, Headliner will work with buyers on a case-by-case basis attempting to resolve any ticket issues by either refunding the order or providing tickets to the postponed event. Headliner reserves the right to cancel orders if new tickets are required.

Other Event Changes

Headliner will always take care of fans at the show but is not responsible for tickets resold by users, partial performances, or venue, line-up, date, or time changes.